This course focuses on the management of service quality and improvement within all operational segments of the hospitality and tourism industry. Topics contained in the course include introduction to quality management systems, managing teams, assessing an organization’s service strengths and weaknesses, servicing the customer, developing and implementing quality service, and management leadership. The course will prepare students to understand the importance of service quality and how to implement service quality plans within an organization.

1. Develop a plan for managing and improving quality in a hospitality operation.
2. Describe the management attributes contributing to providing service quality.
3. List and describe basic service paradigms.
4. Differentiate between high- and low-performance organizations and identify contributing factors.
5. Develop team service performance models.
6. Explain the typical service expectations of customers and the behaviors associated with providing these services.
7. Define and apply the process of Total Quality Management to hospitality operations.
8. Apply service quality standards used in other industries to the hospitality industry.
9. Synthesize customer perceptions into service performance standards.
10. Describe the leadership practices that can enhance employee service performance.
11. Assess and implement quality standards as a “turnaround strategy.”
12. Use technology and information resources to research issues in quality service assurance.
13. Write clearly and concisely about quality service assurance using proper writing mechanics.

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Introduces the student to the study of product selection, purchase, and storage of hospitality supplies. Students will learn to survey purveyors, write specifications, place orders, evaluate quality vs. cost, and keep purchasing financial records. This course also provides the student with a wide range of knowledge and specific solutions needed to keep costs low and margins high. Students will be able to apply technology to cost control and employ manager-developed Excel spreadsheets and Internet access. Content will examine uniform systems of accounts for restaurants, menu analysis, and cost / volume / profit analysis menu pricing and strategy.

1. Explain how to analyze various procurement requirements to determine the optimal quantity, price, payment policy, and supplier.
2. Explain the steps in the purchasing process.
3. Write a specification for a food order.
4. Demonstrate the ability to evaluate food costs and explain how this is used in the decision-making process.
5. Develop a food cost budget.
6. Explain the procedures for receiving goods.
7. Explain the configuration of the basic financial statements used in restaurants and the management information the statements provide using ratio analysis.
8. Explain how restaurant managers can use break-even analysis to assess costs, revenues, and profits.
9. Use technology and information resources to research issues in purchasing and cost control.
10. Write clearly and concisely about purchasing and cost control using proper writing mechanics.

Provides an understanding of accounting concepts, assumptions, and principles. Progresses to evaluation of accounting data for plant assets, current liabilities, deferrals and accruals, intangibles, payables, and payroll. Introduces accounting for corporations as related to stocks, bonds, and corporate earnings. Introduces partnership accounting and, in addition, introduces the statement of cash flows.

1. Apply accounting concepts related to plant assets and re-associated expense items.
2. Discuss current liabilities, long-term liabilities, and their amortization.
3. Prepare transactions related to partnerships and corporations’ stockholder equity, and issue the related financial statements.
4. Analyze the accounting concepts and journal entries required for long-term liabilities.
5. Determine the concepts for investments and the related accounting transactions.
6. Prepare a statement of cash flows and report on investments in international operations.
7. Compute ratios used in analyzing a firm’s liquidity, profitability, and solvency.
8. Review the use of ratio analysis for evaluating business performance.
8.  Use technology and information resources to research issues in financial accounting.
9. Write clearly and concisely about financial accounting using proper writing mechanics.

Presents a detailed study of lodging management and front-office management systems by detailing the flow of operational procedures for the total hotel organization. The student will examine the various elements of effective front-office management, paying particular attention to the planning and evaluation of front-office operations, human resources management, and guest services. Course content will include interdepartmental communications, computer applications, managerial reporting, and a review of the current and future trends in technology. The student will be able to interpret statistical analyses in areas of price structure, occupancy patterns, and income. These analyses will serve as the bases for improving decision making, and for policy and procedure implementation.

1. Describe the characteristics of the hotel industry, ownership patterns, and market dynamics.
2. Develop an organizational chart detailing the relationship of hotel departments with the front-office and discuss responsibilities of each front-office position.
3. Develop a strategy to forecast and manage customer reservations and set room rates that ensure a hotel’s profitability.
4. Explain the function and operation of the various systems and automation applications that support hotel operations, including the property management systems, communications, room locking systems and security, and reservation systems.
5. Design the guest services and processing of arrivals / rooming to improve the quality of hotel operations and enhance customer satisfaction.
6. Develop procedures for handling guest complaints.
7. Explain how to effectively manage the billing and guest folio process in a hotel.
8. Establish night audit procedures to effectively managing hotel operations.
9. Use technology and information resources to research issues in lodging operations management.
10. Write clearly and concisely about issues in lodging operations management using proper writing mechanics.

Focuses on major theories in social psychology and the most recent research in the field. Topics include gender, interpersonal attraction, aggression, and prosocial behavior.

1. Describe the major theories within the field of social psychology.
2. Develop an increased understanding of the dynamic between society and individuals.
3. Describe research methods that are used for studying social psychology.
4. Apply concepts of social psychology to personal and professional situations.
5. Use technology and information resources to research issues in social psychology.
6. Write clearly and concisely about social psychology using proper grammar and mechanics.

This course covers structures and concepts of management information systems. It emphasizes the importance of integrated information as used in the decision process and the information flows associated with each decision point in a business structure. It enables the development of a philosophy of information systems administration.

1. Describe how and why information systems are used today.
2. Demonstrate an understanding of the technology, people, and organizational components of information systems.
3. Explain the major components of an information systems infrastructure.
4. Evaluate the ethical concerns that information systems raise in society and the impact of information systems on crime, terrorism, or war.
5. Explain how to secure information systems resources that focus on both human and technological safeguards.
6. Identify how to mitigate risks as well as plan for and recover from disasters.
7. Identify emerging technologies that enable new forms of communication, collaboration, and partnering.
8. Explain how information systems are enabling new forms of commerce between individuals, organizations, and governments.
9. Recognize how information systems are used for competitive advantage.
10. Demonstrate the value of information systems investments as well as learn to formulate a business case for a new information system, including estimation of both costs and benefits.
11. Outline how organizations develop and acquire information systems and technologies.
12. Recognize how enterprise systems foster stronger relationships with customers and suppliers and how these systems are widely used to enforce organizational structures and processes.
13. Explain how various types of information systems provide the information needed to gain business intelligence to support the decision making for the different levels and functions of the organization.
14. Use technology and information resources to research issues in information systems.
15. Write clearly and concisely about management information systems using proper writing mechanics.

This course covers the techniques, frameworks, and application of computerized decision support systems that support managerial decision making. Topics include the characteristics, structure, uses, and types of decision support systems.

1. Describe decision support systems (DSS) in the context of managerial decision making.
2. Use data-mining visualization and heuristic options in discovery and decision support processes.
3. Describe the ethical issues in DSS data in organizational settings.
4. Describe DSS software packages and their application into organizational practice.
5. Explain the application of business analytics and data mining in Business Intelligence (BI).
6. Compare and contrast DSS modeling techniques and analysis.
7. Describe the application of neural networks in organizational settings.
8. Explain the role of text mining and Web mining as they relate to BI and DSS.
9. Describe the role of data warehouses in the context of DSS.
10. Compare and contrast business performance management, planning, and measurement techniques.
11. Describe collaborative and group support systems (GSS) and tools in the context of managerial decision making.
12. Describe the role of knowledge management in organizational activities.
13. Compare and contrast the foundations, definitions, and application of artificial intelligence and expert systems.
14. Describe the application of advanced intelligent systems to include genetic algorithms, fuzzy logic, and case-based reasoning.
15. Analyze and critique emerging trends of management support systems.
16. Describe methods of data mining and what insights may be gained by these methods.
17. Describe the application of data mining to information, data, and databases.
18. Develop a decision support solution to solve a proposed business problem.
19. Use technology and information resources to research issues in data mining.
20. Write clearly and concisely about Decision Support and Business Intelligence topics using proper writing mechanics and technical style conventions.

The course introduces students to the fundamentals of criminal investigation by examining processes involved in identifying and arresting criminal suspects, identifying types of crimes and offenses, and in preparing for the in-court presentation of evidence through testimony. Techniques and procedures for evidence collection, preservation, and examination are discussed, and developing “high technologies” useful to the criminal investigator are explored.

1. Describe the major components of and responsiblities involved in the investigative process.
2. Recommend improvements to the criminal investigation process in selected areas.
3. Describe the procedures for the preparation of field notes and the documentation of a crime scene.
4. Evaluate the importance of search and seizure, processing the crime scene and collecting evidence, the criminal intelligence function, and the use of information resources in the investigative process.
5. Analyze the process of undercover and surveillance operations.
6. Analyze the procedures involved in making an arrest, conducting interviews and interrogations, and the importance of the accurate identification of suspects.
7. Recommend effective ways to apply the investigative process to violent crimes.
8. Describe effective ways to apply the investigative process to property crimes and financial crimes.
9. Describe effective ways to apply the investigative process to drug offenses, organized crime, and other dangerous groups.
10. Explore the nature and investigative processes of investigating terrorism.
11. Predict changes that will take place in criminal investigation in the next 20 years.
12. Describe effective ways to apply the investigative process to cybercrime.
13. Evaluate the role of the criminal investigator in preparing evidence for presentation and courtroom testimony.
14. Use technology and information resources to conduct research in the criminal investigation process.
15. Write clearly and concisely about the criminal investigation process using proper writing mechanics.

This course involves extensive work in the development of the logic required in the development of application programs. The course applies the methods of program design and development, using a structured approach. Included in the course will be the learning of the following concepts: proper documentation techniques, sequence, selection, iteration, modules, and arrays. The student will demonstrate a fundamental understanding of these concepts by writing pseudocode and drawing flowcharts as a precursor to the writing of the programs. The demonstration will be made in examinations and in laboratory work.

1. Demonstrate the use of algorithms and pseudocoding to the problem-solving process.
2. Distinguish among the basic types, steps, and properties of programming.
3. Apply the techniques of functional decomposition, modularization techniques, and debugging strategies into program design.
4. Describe the features and fundamental data structures of programming design.
5. Select and create the appropriate conditional and iteration constructs for a given programming task.
6. Design and write programs using the appropriate data structure and fundamental programming constructs for a given problem.
7. Select and describe relational comparison operators, AND / OR logic and their precedence for a given problem.
8. Describe the use of arrays and subscripts and the steps involved in declaring, initializing, loading, and searching arrays.
9. Demonstrate an understanding of the data hierarchy for files, basic file operations, and sequential file processing.
10. Explain the types and uses of files on permanent storage devices.
11. Describe the process of sorting records and the bubble sort technique.
12. Explain and identify object-oriented concepts.
13. Identify object-oriented classes and also the attributes and methods they contain.
14. Explain the use and benefits of object-oriented programming and event-driven programming.
15. Develop design documents for an interactive event-driven program.
16. Use technology and information resources to research issues in computer programming design.
17. Write clearly and concisely about computer programming design topics using proper writing mechanics and technical style conventions.

This course presents students with user-centered methodologies in the development, evaluation, and deployment of information technology applications and systems. Students are exposed to evolving technologies and devices, and how to design interactive products that enhance the way people communicate, interact, and work with computers. Topics include human-computer interaction, user and task analysis, human factors, ergonomics, accessibility standards, and cognitive psychology.

1. Describe the relationship between the cognitive principles and their application to interfaces and products.
2. Explain the conceptual terms for analyzing human interaction with affordance, conceptual models, and feedback.
3. Construct evaluation techniques to the user experience and system usability in the design process.
4. Explain the importance of user abilities and characteristics in the usability of products.
5. Compare and contrast the different types of interactive environments.
6. Describe the differences in developing user interfaces for different application environments.
7. Compare and contrast the various cognitive models.
8. List the general principles used in the heuristic evaluation of a user interface design.
9. Create a simple usability evaluation for an existing software application or product.
10. Describe common usability guidelines and standards.
11. Define the different types of interaction styles.
12. Demonstrate the ability to select an appropriate user interface interaction style for a particular task.
13. Explain the characteristics of human-centered design methods.
14. Create a product evaluation through a formal framework.
15. Describe, in scenario form, a problem situation to be addressed by a new or redesigned product.
16. Evaluate the ethical concerns inherent in human-computer interaction and how these concerns affect organizational policies.
17. Explain the different usability data-gathering techniques.
18. Use technology and information resources to research issues in human-computer interaction.
19. Write clearly and concisely about human-computer interaction topics using proper writing mechanics and technical style conventions.

This course offers a comparative perspective on crime and on the practice of criminal justice. The role of increased globalization in transnational crime and justice are explored, to include: trafficking in persons, transnational crime, narcoterrorism, international cybercrime and cyberscams, the relationships between international terrorist organizations, and the functioning and organization of international crime fighting agencies.

1. Describe the nature of globalization and assess the aims and methods of comparative criminal justice and criminology.
2. Illustrate the nature and extent of various types of transnational crime.
3. Compare and contrast American perspectives on criminal law with those of other countries.
4. Understand the principles of the four major legal traditions and types of legal systems around the world.
5. Appraise the role of procedural law in the four major legal traditions.
6. Appraise the nature of comparative policing and global law enforcement cooperation.
7. Differentiate the role of courts in various societies and in international context.
8. Compare international perspectives on corrections and criminal punishment, including comparative sentencing typologies.
9. Compare various international perspectives on juvenile justice.
10. Use technology and information resources to research comparative perspectives of criminal justice.