HTM 280-Lodging Operations Management

Study hospitality and hotel management and front office management systems by detailing the flow of operational procedures for the total hotel organization. Examine the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations, human resources management and guest services. Topics include interdepartmental communications, computer applications, managerial reporting and a review of the current and future trends in technology. Interpret statistical analyses in areas of price structure, occupancy patterns and income to improve decision making and implement policy and procedure.