Whether you're running a restaurant or a bank, business demands theefficient delivery of high-quality goods and services to customers. Toget things done, managers need a laser-like focus on operations. Thiscourse explores such topics as process mapping, capacity analysis,operations design, quality improvement, inventory and supply chainmanagement, Six Sigma and lean operations techniques, forecastingand planning, and sustainability. Whether you're running a restaurantor a bank, business comes down to the efficient delivery of highqualitygoods and services to the customer. To get things done, youneed a laser-like focus on operations.