Whether you're running a restaurant or a bank, business demands the efficient delivery of high-quality goods and services to customers. To get things done, managers need a laser-like focus on operations. This course explores such topics as process mapping, capacity analysis,operations design, quality improvement, inventory and supply chain management, Six Sigma and lean operations techniques, forecasting and planning, and sustainability. Whether you're running a restaurant or a bank, business comes down to the efficient delivery of high quality goods and services to the customer. To get things done, you need a laser-like focus on operations.