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Virtual Assistant

Artificial Intelligence Powers Student Outcomes

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College isn’t the only thing on most Strayer students’ plates. Many of them are adult learners who have responsibilities beyond their academic lives. Some juggle coursework with a demanding career, while others balance raising a family with finishing their degrees. Time is not a luxury they possess.

At most educational institutions, students spend an inordinate amount of their time on administrative tasks, such as registering for classes and checking on financial aid status. Strayer wanted to minimize that time so that students could focus on coursework.

Irving, a virtual assistant powered by artificial intelligence and natural language processing, is Strayer’s solution for busy students. Available online or mobile app, the Chabot continually learns by conversing with student, and is able to provide support in real-time, lessening the administrative burden.

Irving is so fast and gives a good rundown of all my information. I don’t think any other school has something this efficient!

Strayer University online student

Improving student outcomes through the power of artificial intelligence

Conscious that time is a precious resource, especially for adult learners who are often working while in school, Strayer University developed a virtual assistant to accurately and efficiently respond to busy students’ academic and administrative needs—ranging from registering for classes to locating tutoring resources.

 

 

Results

  • More than 371,000 interactions with Irving, serving more than 59,000 unique students 
  • 82% success rate in Irving’s ability to understand and respond accurately to student questions 
  • Average number of 4 responses per session 
  • Average session time of 1:40 min. from first student interaction to last Irving response, less than a third of the time of similar sessions with human agents. 

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Strayer University is constantly innovating to address the educational and economic needs of students.